Buxmont Veterinary Hospital

Buxmont Veterinary Hospital's Privacy Policy
Effective date: November 8, 2026

This Privacy Policy explains how Buxmont Veterinary Hospital collects, uses, and protects information when you visit buxmontvet.com, contact us, or communicate with us by phone or text message. Buxmont Veterinary Hospital is operated by Mobile Pet Karma, LLC ("Buxmont," "we," "us," or "our"), located in Yardley, Pennsylvania.
 

1. Information we collect

• Information you give us. Your name, phone number, email address, mailing address, your pet's name and details, and anything you include in a message, appointment request, or form.

• Information from your visits and calls. Appointment history, medical records for your pet, invoices, and notes about our communications with you.

• Information collected automatically. When you visit our website, our website platform and analytics tools may collect your IP address, browser and device type, pages viewed, and the date and time of your visit, using cookies and similar technologies.
   

2. How we use information

We use the information we collect to:

• Schedule and manage appointments and provide care for your pet

• Answer your questions and respond to requests, including medication refill requests

• Send appointment reminders, confirmations, and follow-up messages

• Process payments and keep business and medical records

• Operate, secure, and improve our website and services

• Meet legal and regulatory requirements
   

3. Cookies and website analytics

Our website is built on a third-party platform that uses cookies to keep the site working and to understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work as expected if you do.
 

4. Phone calls and voicemail

When you leave a voicemail, we receive an audio recording and an automatic transcript by email so our team can follow up. The audio and transcript are used to respond to you and are deleted on a regular schedule. If a call or voicemail contains information relevant to your pet’s care, such as symptoms, medication questions, or treatment instructions, a summary of it will be included in your pet’s medical record. Medical records are kept as described in section 8.
 

5. Text messaging (SMS) terms and privacy

If you give us your mobile number and agree to receive texts, we may send you text messages related to your pet's care, such as appointment reminders and confirmations, scheduling changes, prescription or refill updates, post-visit follow-up, and responses to your questions.

• Consent is optional. You can use our services without agreeing to text messages. Consent is not a condition of purchase or of receiving care.

• How you opt in. You agree to receive texts by checking the opt-in box on our client forms, by providing your number on a form that includes our text messaging consent language, or by confirming consent with our staff.

• Message frequency varies. It depends on your pet's appointments and care needs.

• Message and data rates may apply, depending on your mobile plan.

• To stop messages, reply STOP at any time. You will receive one confirmation text and then no more messages. For help, reply HELP or call 215-741-0148.

• No sharing for marketing. We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.

• Service providers. We use trusted providers, such as our phone and messaging carrier and our practice management software, only to deliver your messages and operate our systems for us.

• Please keep it general. Text messages are not a secure channel. Please do not send sensitive personal or payment information by text. For urgent or emergency care, call us or your nearest emergency veterinary hospital.

• Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.
   

6. How we share information

We do not sell your personal information. We share it only with:

• Service providers that help us run the practice, including our practice management software, phone and text provider, payment processors, email provider, website host, and accounting and laboratory partners. They may use your information only to provide services to us.

• Other veterinarians and specialty or laboratory services when needed for your pet's care, or when you ask us to send records.

• Authorities or other parties when required by law, to protect the safety of people or animals, or to enforce our rights.

• A successor if the practice is sold or reorganized, in which case this policy continues to apply to your information.
   

7. Third-party links

Our website may link to third-party sites, such as vendors, educational resources, payment portals, and social media. We do not control those sites and are not responsible for their privacy practices. Please read the privacy policy of any site you visit from ours.
 

8. Data retention and security

We keep medical and business records as long as needed to care for your pet and to meet legal and professional record-keeping requirements. Voicemails and website inquiries are kept only as long as needed to respond. We use reasonable administrative and technical safeguards, but no method of storing or sending information is completely secure.
 

9. Your choices

You may ask us to access, correct, or update the contact information we hold for you, or to stop non-essential communications. Reply STOP to texts at any time, or email us to opt out of email. We will respond as required by applicable law. Some records must be kept by law and cannot be deleted on request.
 

10. Minors

Our website and services are intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us personal information, please contact us at info@buxmontvet.com and we will delete it.
 

11. Changes and contact

We may update this policy from time to time. The effective date at the top shows the latest version.

Buxmont Veterinary Hospital (operated by Mobile Pet Karma, LLC)

1724 Yardley Langhorne Road, Yardley, PA 19067

Phone: 215-741-0148

Email: info@buxmontvet.com